The work we do in our laboratories has a direct impact on the release of safe food and pharmaceutical products to the public. We are consumers as well, and want the products we test to be safe. We have set high internal quality control standards. Our Quality Initiatives employ systems of safe-guards to ensure conformance to regulatory guidelines and client expectations.
We strive to be compassionate and at the same time objectively support our client’s best interests. In many instances this means going beyond the norm, and taking the extra step to anticipate our client’s needs. Follow through is key to our service philosophy. Listen. Deliver. Follow up. This is what we define as our service business principle.
One of our Goals is to be known as an organization that provides outstanding training to both our internal associates, as well as to our clients. Internally we have the adage, “Sink or Swim” and we want our people to swim! Our high Quality Standards cannot be attained without proper training.
We must be transparent in our dealings with our clients, vendors and internal associates. This promotes integrity within our company and is in line with our open work environment.
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